Pokemon Black/White Staff and Administrators - Pokemon Black/White for Nintendo DS (DS)

Pokemon Black/White Support

If you are having an issue with a match, below are the steps you should take in order to resolve your issue:

In-Game Match Support: If you are having an in-game issue with your match, you need to report the problem via the match page. In-Game Match Support is only available to Premium Teams.

Post Game Match Support: In order to receive post game match support, a support ticket should be submitted. This can be done via the match page as well.

If you have a problem concerning Pokemon Black/White other than a match issue, below are the steps to take:

If you suspect a team of cheating, have a question about rules, or need to address an issue regarding this arena, you need to submit a support ticket.

If you have a general issue that can be answered by our Customer Service team, review the General Support section to the right.

If you have a general issue about the site or your account, follow the below options:

You can utilize Live Support to contact our Customer Service team. Live Support is only available to Premium Members.

Name	Position	Gamertag
Andria	Customer Support Manager	x Ri0t Chick
Michael	Customer Support Supervisor	an0maly x
Joshua	Asst. Customer Support Supervisor	GB Josh
Ron	Senior Customer Support of the Month	XSV REAPER
Thomas	Senior Customer Support Specialist	Tom the Tiger x
Scott	Senior Customer Support Specialist	Elevate xX
John	Customer Support Specalist
Logan	Customer Support Specialist	x ILoGaN
Gary	Customer Support Specialist	Little G4
Cody	Customer Support Specialist	WiqKid