Video

Anom · 5 Apr 2010, 1:52 PM EDT

Ultimate Guide of Help

The MW2 QnA Thread

Most if not all of this information can also be found by using the GB Help Center: Click to view GB help Center

Hello Modern Warfare 2 Community!
Welcome to the Ultimate Guide of Help which has been designed to help out all of the users of this site with their everyday questions. This thread is for long time users, as well as users who are just coming onto GameBattles for the first time.

We will be updating this thread with information as it comes out to help everyone have the most up-to-date information on their hands. As you see the date change in the thread title you can come back into the thread and find what is new. Anytime there is new information we will place this information in an easy to find manor by having tons of ************ by it so that you can see it quickly!

To quickly search this thread for answers, I suggest using the search feature by pressing ctrl+f (command +f for Macs) and typing in a key word that you are looking for!

At the same time, as we want to improve our customer service we will have this thread ALWAYS open for questions. A quick bit about rules for this thread. You may ask questions, however if you need help about a current match, a question about a ticket, or question about a dispute this is not the place to do so. Also, before you ask a question we suggest that you read through the thread and see if someone has already asked your question. This is going to be used for open ended GB and situation questions ONLY! We will remove your posts if it does not meet this without an answer.

Quote:

If you are in need of help you may use the MW2 Live Support by going here: Modern Warfare 2 Live Support

Here are some helpful links for you to use as a resource. These were provided by the GB Moderator: -Syndicate

Important Links
There have been many threads that the poster could have found the answer themselves if they knew were to go, here you will find many important links.

Live Support Guide

Live Support Guide 2

FPS Freek Review

Understanding Reputation

Hosting Rules

Credit Explanation - Prices vary

Capture Card Help Thread

Capture Card Guide

Users Guide To The Forums

Another Users Guide To The Forums

Guide To Purchasing A Gaming TV

Headset Guide

Headset Guide - VERY In-depth

Guide To Competitive Gaming

Forum Rules

Forum Live Support

Call of Duty: Modern Warfare 2 (360) Staff Live Support

Quote:

FAQ
This will be constantly updated as needed.

I want to volunteer to help GameBattles/ apply for staff, how can I do this?
- Please go here. We are always hiring new staff who meet the qualifications and are interested.

I read the above threads but can’t find what I need, what now?
- Well, you can visit this thread and if that doesn’t help, please post a reply! There are many resources available on GB to help you find the information you need. Sometimes, all it takes is being shown where to look.

I know of/have posted a thread that can contribute to this thread, what can I do?
- Please feel free to send me a PM and I'll be sure to include it!

Who can do the 10th Prestige glitch?
- Boosting/glitching is prohibited on GameBattles and all related thread will be deleted. Any type of glitching or cheating involving in-game mechanics is not allowed by Gamebattles, whether it directly affects GB play or not. Cheating is cheating.

What Gun/Perk/Equipment is the best?
- It's really just personal preference but here some threads that can help you:
Assault Rifles
M16 vs. Famas
Semtex or Frag?
Ninja or Sitrep?

How long will my dispute last?
- We answer tickets in the order they are received in the system, in order to stay fair. Although times have ranged from ten minutes to a week, we generally try to keep in them in the area of 2-3 days. Please do not message us to skip to your ticket, as this is a waste of time. As of 4/5/2010, we've received on average 2000 tickets per day since the beginning of the month.

What does it mean when it says Revised (Awaiting Corrected Scores) on the status of my match
- Matches become revised when a match is disputed and one team decides to click "Change Reported Score", but they don't change the score. Think of it as still a dispute. If you send in valid proof of the win, your team will be awarded the win.

I want to make people signatures or other graphics, can I post here?
- No, please use the Graphics Section located here. We do this to keep our forums more oriented towards discussion.

My team is recruiting/I need a team, where do I post?
- You can post in the Recruiting Section. Please do not post for recruiting in any other section of the MW2 forums.

Where can I find the answers to PCL questions?
The PCL Q&A can be found here

Are ReadyUpServer's allowed to be used to host matches?
-MLG and GB are undecided on what the ruling is as of now, more information will be released later. For now, try not to use them.

How do I obtain proof?
For many people, a digital camera works fine. However, there are some situations in which a video is preferable to pictures. Digital cameras can take videos these days. Also, many newer TV's have a freeze frame feature that allows you to "pause" the screen while you take a picture. Other ways of taking proof are to buy a capture card, use a digital video camera, or a web cam.

When do GB Ranks Update
They update at 3am EST.

What is the formula for calculating how many experience points I get from a match?
We like to keep that formula a secret. But in general, the higher ranked your opponent's team, the more experience you will gain if you win and the less you'll lose if you lose the match.

Anom · 5 Apr 2010, 1:52 PM EDT

Before you view this thread and feel like this information is not important as you are a GB "All Star" and know ALL the rules, just note that policies and procedures do change, and this is why we post this information... to help you.

**This section has been added for brand new users, if you already know how to play a match continue on to the next yellow section!***

How To Play A Match On GameBattles.com

To play a match. I highly suggest checking out the rules page of the game you are trying to play on as you need to make sure you know the rules of the game from top to bottom!

Secondly, at this point and time I am assuming that you have already created a team and have enough eligible players to play in the ladder you are wanting to play on. If this is not the case and you don't know how to create a team Click Here or invite players Click Here.

Now we are ready to get a match going.

From your team page you have a few different ways of getting a match. The simplest way to do so is by using the match finder. On your team page you will have a button that says "Find a Match" (You can ctrl+f to use the find feature if you can't find it on your page).

Quote:

When the match finder is brought up for you, you may see tons of matches on this page, just a few, or possibly none. It will depend on what game you are playing on and the activity of that ladder. If there are matches I would suggest looking through them to see if there are any that you would like to accept per the settings they have selected (this is a complicated part of this process). On each challenge that is on the match finder, the user is able to select certain settings based on the game. You are able to see these by hovering over the "Details" section of each challenge. Read through these to find what you like to play.

If you do not like any of these challenges, you can create your own challenge by simply selecting the "Create a challenge on match finder" link. You will be given the options of the ladder, date, and time of the match you are wanting to post. Make sure all of your players are able to play at the selected time before you post it though!

Now depending on what you did from above. You will either have a match accepted, or one in waiting to be accepted. So we will just continue on from the point that the match was accepted.

When a match is accepted it will show up on your team page in the Upcoming and Recent matches window of your team. You will notice a magnifying glass next to each match you have played or are scheduled to play. When you click this magnifying glass it will bring up the appropriate challenge and settings for you to play on!

Now we are at the juicy part. Playing the match!

[QUOTE]In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on.

Now we are at the juicy part. Playing the match!

Quote:

In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on.

If you are going to be the ones hosting the match. You will need to set up a lobby in the game you are playing with the appropriate settings and rules to be played on according to the game rules and challenge rules. In order to get them into the game all you will need to do is add the players from your opponents team to your friends list and invite them to the game. In order to see their roster all you have to do is click on their team name and it will bring up their page!

If you are not the ones hosting the match, the other team will be sending you a friend request and or game invite to the lobby that they have hosted.

At this point you are set to go and ready to play! You will need to wait for both teams to say they are ready to play the match before starting! And like I said, it is very important to read the rules of the game before even going into getting a match.

How to Report a Match Correctly

Quote:

First of all, you may only report that your team WON if your team won the majority of the maps. To further clarify this important fact, if the opposing team left before the match finished or did not show up, you CANNOT report the win for your team whatsoever. Instead, when you go to report the match, there is a “Match Did Not Finish” Button.

The "Match Did Not Finish" button is used for all matches that did not reach completion. In this case you will click this button which will put the match into a disputed status. At that point, you will submit your proof to the category of Match: Opponent Left Mid Match or Match: Opponent Didn’t Show.

Quote:

Now, if the match does finish, and you won the match, what this means to us is that your team has COMPLETED and WON the majority of the maps in the match. If this happens, then absolutely report the match as a victory for your team. If the match results in a dispute, submit a ticket to the category of Match: Score Dispute and we’ll take care of it for you. Always be sure to include the proof that you won![

Also – and this is very important - if you play a match on GameBattles and the other team wins the match but they cheated/glitched etc., DO NOT report the win for your team. Instead, report the win for their team and submit proof that the opposing team has cheated, and we will absolutely give your team the win if you are able to provide valid proof. I have to repeat, DO NOT report the match as a win for your team if your team did not win the maps, even if the opposing team cheated.

Again, if you report a match as a win that you did not win or a match that did not finish completely, this is not allowed and could be considered Disputing On Purpose. This is not tolerated as stated in our Dispute Policy.

Important Info: You should know that Admins can always, always reverse a match and give your team the win if needed. If you are able to provide proper proof, an Admin will certainly reverse the outcome of the match to give you the win.

There is one last piece of advice that I’d like to offer you. When creating a new ticket, it is absolutely mandatory and necessary that you read the description of the category and make sure you submit your ticket to the appropriate category. Failure to submit your ticket to the appropriate category will result in your ticket being closed and you not receiving the fastest possible response.

Anom · 5 Apr 2010, 1:52 PM EDT

Before you view this thread and feel like this information is not important as you are a GB "All Star" and know ALL the rules, just note that policies and procedures do change, and this is why we post this information... to help you.

**This section has been added for brand new users, if you already know how to play a match continue on to the next yellow section!***

How To Play A Match On GameBattles.com

To play a match. I highly suggest checking out the rules page of the game you are trying to play on as you need to make sure you know the rules of the game from top to bottom!

Secondly, at this point and time I am assuming that you have already created a team and have enough eligible players to play in the ladder you are wanting to play on. If this is not the case and you don't know how to create a team Click Here or invite players Click Here.

Now we are ready to get a match going.

From your team page you have a few different ways of getting a match. The simplest way to do so is by using the match finder. On your team page you will have a button that says "Find a Match" (You can ctrl+f to use the find feature if you can't find it on your page).

Quote:

When the match finder is brought up for you, you may see tons of matches on this page, just a few, or possibly none. It will depend on what game you are playing on and the activity of that ladder. If there are matches I would suggest looking through them to see if there are any that you would like to accept per the settings they have selected (this is a complicated part of this process). On each challenge that is on the match finder, the user is able to select certain settings based on the game. You are able to see these by hovering over the "Details" section of each challenge. Read through these to find what you like to play.

If you do not like any of these challenges, you can create your own challenge by simply selecting the "Create a challenge on match finder" link. You will be given the options of the ladder, date, and time of the match you are wanting to post. Make sure all of your players are able to play at the selected time before you post it though!

Now depending on what you did from above. You will either have a match accepted, or one in waiting to be accepted. So we will just continue on from the point that the match was accepted.

When a match is accepted it will show up on your team page in the Upcoming and Recent matches window of your team. You will notice a magnifying glass next to each match you have played or are scheduled to play. When you click this magnifying glass it will bring up the appropriate challenge and settings for you to play on!

Now we are at the juicy part. Playing the match!

[QUOTE]In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on.

Now we are at the juicy part. Playing the match!

Quote:

In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on.

If you are going to be the ones hosting the match. You will need to set up a lobby in the game you are playing with the appropriate settings and rules to be played on according to the game rules and challenge rules. In order to get them into the game all you will need to do is add the players from your opponents team to your friends list and invite them to the game. In order to see their roster all you have to do is click on their team name and it will bring up their page!

If you are not the ones hosting the match, the other team will be sending you a friend request and or game invite to the lobby that they have hosted.

At this point you are set to go and ready to play! You will need to wait for both teams to say they are ready to play the match before starting! And like I said, it is very important to read the rules of the game before even going into getting a match.

How to Report a Match!

As some of you may know, there is a new match status feature. What this mean is, instead of using Live Support to get a referee in your match, you can now report your match status to one of the features listed below to get help:

I/We Won - This means that you/your team has won the match. Do NOT set your status as you won if you did not win. Falsely reporting result in you receiving punishment. This will not pop up the referee queue.

I/We Lost - This means that you/your team has lost the match and agree to losing. This will not pop up the referee queue.

My opponent did not show up - This means that your opponent(s) have not shown up to the match. Do not set your match status as this if it is not after 15 minutes from the scheduled match time. Example: 5:00pm. You may report a no show after 5:15pm. Any no show issues after 30 minutes need be addressed via the ticket system. To do this go to My GB, New Support Ticket. Fill in your team and match ID's correctly. The category of your ticket should be "Match: Opponent Didn't Show up." Any tickets 3 hours after the scheduled match time will not be accepted.

My opponent left mid match - This means your opponent(s) left during the match or in the pre-game lobby. Any Left Mid-Matches after 1hr and 30mins will not require a referee. You now must submit a ticket. To do that, go to My GB, New Support Ticket. Fill in your team and match ID's correctly. The category of your ticket should be" Match: Opponent Left Mid Match." Please provide proof of your claim. If you don't have proof because the host was dropped, please provide any proof you have of that match

They are using a ringer - This means either your opponent(s) has/have a ringer playing in the match or have an ineligible gamertag on their roster. I ringer can be described as a gamertag that:
1. Is not on the roster
2. Has too many spaces on the roster
3. Has a purple or orange star on the roster
4. Has a red on the roster

My opponent hosted the wrong settings - This means either:
1. Your opponent has the rules wrong, and you are in the match now
2. There is extreme lag in the match
This needs to be during the match, it cannot be after. If you already finished the match you need to submit a ticket. To do this, go to My GB, New Support Ticket. Fill in your match and team ID's. The correct category for this issue would be "Match: Opponent Cheating or Other."

All of these issues need to be current. We cannot help you with yesterday's match or a match over 1hr and 30mins. With this new feature implemented, this is an easier and simpler way to get help for your match. After reporting your match status, you should get a message within 1-45 mins of reporting your match status. However, we are not always on at all times. If you do not get a message within 45 minutes please submit your ticket with proof. We would love to help every single one of you but there just isn't enough of us. Live support will not be as active as it used to be but it will still be on at times for questions and 3 dispute issues. We hope this feature gives you a smoother way to contact us if you are in need of help.

For more information about the new match status feature, please click here.

Details about repoting a match correctly

Quote:

First of all, you may only report that your team WON if your team won the majority of the maps. To further clarify this important fact, if the opposing team left before the match finished or did not show up, you CANNOT report the win for your team whatsoever. Instead, when you go to report the match, there is a “Match Did Not Finish” Button.

The "Match Did Not Finish" button is used for all matches that did not reach completion. In this case you will click this button which will put the match into a disputed status. At that point, you will submit your proof to the category of Match: Opponent Left Mid Match or Match: Opponent Didn’t Show.

Quote:

Now, if the match does finish, and you won the match, what this means to us is that your team has COMPLETED and WON the majority of the maps in the match. If this happens, then absolutely report the match as a victory for your team. If the match results in a dispute, submit a ticket to the category of Match: Score Dispute and we’ll take care of it for you. Always be sure to include the proof that you won![

Also – and this is very important - if you play a match on GameBattles and the other team wins the match but they cheated/glitched etc., DO NOT report the win for your team. Instead, report the win for their team and submit proof that the opposing team has cheated, and we will absolutely give your team the win if you are able to provide valid proof. I have to repeat, DO NOT report the match as a win for your team if your team did not win the maps, even if the opposing team cheated.

Again, if you report a match as a win that you did not win or a match that did not finish completely, this is not allowed and could be considered Disputing On Purpose. This is not tolerated as stated in our Dispute Policy.

Important Info: You should know that Admins can always, always reverse a match and give your team the win if needed. If you are able to provide proper proof, an Admin will certainly reverse the outcome of the match to give you the win.

There is one last piece of advice that I’d like to offer you. When creating a new ticket, it is absolutely mandatory and necessary that you read the description of the category and make sure you submit your ticket to the appropriate category. Failure to submit your ticket to the appropriate category will result in your ticket being closed and you not receiving the fastest possible response.

Anom · 5 Apr 2010, 1:52 PM EDT

Team Disbands

If you are the leader of your team and you use the Team Disband button, you can consider your team disbanded. The system creates a ticket that will be looked at and your team disbanded as soon as its handled. You can't submit a ticket to cancel that, as all tickets are looked at in the order received. We can't bring back disbanded teams (except in cases where there was a mistake doing a ban.)

How do I check the status of my ticket, or add information to it?

To check the status of your ticket, look for the menu bar at the top of the site where you see Home, My GB, and then the links for the different platforms on GB. When you hover your mouse over the "My GB" tab, it will bring a drop down menu for you that will have a few links. Click on the "My Support Tickets" button and it will take you to a page that shows all of the support tickets you have submitted. Find the ticket you wish to check the status of, and click the magnifying glass to the right of it. You can view the current status and any responses that were made. If you wish to add something to your ticket (such as a link to proof), you can add that here and then click "Create New Ticket Post". Be warned that you can only add posts to an open ticket (of course).

I have a complaint about a staff member!!

Referees - If during a match you feel that a referee made a wrong call or was biased towards your opponent, you MUST obey the referee and follow his/her instructions and requests. Staff abuse will NOT be tolerated. Failing to obey a referee in a match can result in your team getting locked or possibly banned. The best way to report an issue like this is to submit a ticket with the category "Arena: Staff Report" after the match. These tickets get assigned to the Head Admin so he can personally review them and make sure the correct call was made.

Admins – If your team received the loss for a match that you feel your team won, or you feel that an admin did a poor job handling an issue, don’t feel like there is nothing you can do. Submit a new ticket with the category Arena: Staff Report and explain exactly what happened. Write on the top of your ticket: ***ASSIGN TO HEAD ADMIN***. Again, these tickets get to the Head Admin so he can personally review them and make sure the correct call was made.

Note: I want to assure everyone that these issues are taken very seriously. If any staff member is found to be biased towards one team, or is helping a team on the ladder, they will be immediately removed from staff.

Proof

Many users are confused about what “valid” proof is. The following is what is written in the rules regarding proof.

1. You need to show proof of winning each map/game in a match to be given the win for it. All proof must be clearly visible and show the in-game full scoreboard during the completion of that map/game. The proof must all clearly show both teams players to be considered valid.
2. We recommend all video proof should be uploaded to the GB Game Room. Picture proof can be uploaded to your GB profile. The URL link to the individual pictures/proof must be placed in a ticket.
3. For all glitching and cheating claims, the burden of proof is on the accuser. To submit a glitching or cheating claim, you must submit a ticket and include the URL link containing valid proof.
4. All conversations between users are not considered proof. This includes AIMs, emails, PMs, etc.

Here are some examples of what valid proof looks like:

The following video shows claymores, grenade launchers, C4 and 3x frags being used. This video is valid proof. Notice the scoreboard.

http://gameroom.gamebattles.com/view/zQbeBUZGGh4.html

Here are some examples of invalid proof and explanations why:

Reason: The picture is not a full screen shot and doesn't show the scores of the individual players.

Reason: The picture is way too small for us to be able to see anything.

Reason: This is not valid proof of grenade launchers being used. There needs to be a scoreboard.

Reason: This does not show any of the players names.

Reason: Pictures of both teams in the lobby are not valid.

Reason: This is not valid proof of a spectator because we cannot see how long the player stayed in the game.

Reason: There is no one on the other team.

Reason: This picture does not show the completed score. You can never assume who is going to win.

Anom · 5 Apr 2010, 1:53 PM EDT

How to improve your chances of getting a referee

Here are some ways to help yourself get a staff member for a in-game issue.

If you report the scores the referee cannot help you. By reporting your telling us that the game has finished, so we cannot then help you.

No show

A referee can only help for a no show between 15 - 30 mins from the scheduled start time for a match. Begin to contact a referee through live support. Don't report the scores. If you can't get a referee between 15 - 30 mins of your scheduled match, then you need to click "The Match Did not Finish" button. It will then ask you to select a option, you need to select "The Opponent didn't show" option. Doing this, will automatically create a ticket for you so the admins can review it. In that ticket, you can also add any proof you may have of your opponents not showing. If you fail to follow the instructions I just listed, then there is a possibly that you may not get the win for the match.

Left Mid Match

Scenario 1: Your opponent left during the middle of the match.
If your opponent leaves before the match has completed, you need to get a referee to prove the this. Contact live support and let the referee know that your opponent left mid match and tell the referee which map your opponent left on. The referee will then contact your opponents and try to get a response from them. The referee will only wait 5 minutes. After the 5 minutes is up, the referee will instruct you to click "The Match Did Not Finish" button, then select the"Opponent dropped mid match" option. As always, in the ticket you submitted added any proof of the situation you may have.

Scenario 2: You are called into the lobby because the other team claimed you left mid match.
If you are contacted by a referee stating your opponent stated that you left during the middle of the match, then I strongly recommend follow the referee's instructions.

If you did leave during the middle of the match, then the referee will simply get the match started and leave.
If you claim the match was already over, then the referee will tell both teams to submit a ticket with their proof and the admin will make the final call.

If you won the match but you have no proof, I would strongly suggest you replay the match and take proof. If you don't, then you will more than likely have a dispute on your team page until one team decides to forfeit.

Ringer Issue

Always check the roster before playing any team. If you check the roster first and your opponents have an ineligible player in the game, let them know that they need to swap the player out for someone that is eligible, or they can play one man down (except for TDM). If they fail to do so then begin to contact a referee. When on Live support, give as much detail as possible. Be sure to include the gamertag which is invalid on that roster and explain to the referee what the issue is in the lobby.

So for example, you realize a ringer is playing in your match on the other team, as soon as you spot it you must submit your ticket. Make sure you get proof if the ringer. Then contact a referee as this is the best moment to show someone is using a ringer, if the ref comes in and see's the player playing, the opposing team will forfeit the maps they played on. If you cant contact a referee, the play the map out, ask the player to leave and continue the match. Always play the match out if you can then report the scores correctly at the end of the match as per the rules. Once the match is completed you can upload your proof of him playing and submit it in a new post in your ticket.

Connection issues

If you and your opponents cannot connect to each other the match must be canceled. You can not have a third party host the match. This will render any proof taken invalid. You need to be aware for people who claim they cannot connect to you and when you ask them to invite you, they close the lobby so the invite they sent you disappears. That is not being able to connect and you must try to contact a referee. On live support state that, your opponent claims he cannot connect to you and that when you go to accept a game invite from him he closes the lobby so the invite disappears. The referee will then attempt to deal with the issue and get both teams in a lobby. If both players can't connect then the match will be canceled.

Settings Issue

If a referee enters a lobby for a settings issue, it is their duty to try and have the match played. One of the goals on Gamebattles is that we want matches to be played, and we do not want to be giving wins based on technicalities. If no ref is called in follow the rules page and report the scores correctly, then submit your ticket with your proof.

The following situations apply for when a referee is in the lobby:

Situation 1. Hosting team has the rules wrong and the map is played out without anyone complaining from the other team. Scores will stand.

Situation 2. Hosting team has the rules wrong and is losing and ended the game. This is a forfeit for the HOSTING TEAM.

Situation 3. Hosting team has the rules wrong and the other team asks for the match to be ended. Map will be replayed.

Please remember, at Gamebattles we want matches to be played and we do not want to be giving wins based on technicalities. So if you see a referee use any of these calls please be aware that they are not to go by the rules you see on the staff page, they have their own handbook they follow.

Lag Issues

If a team is complaining that the hosts connection is not suitable, and can't agree on what happened during the lag test, or who should host, the best thing to do is contact a referee. Go to live support and request a referee for your lag issues. The referee will come into the lobby and be able to help find a suitable host. A suitable host is defined as a host that keeps everyone on 3 bars or more. But on the other hand it is not hard to spot when users try to trick people by lagging their own connection. This is easily spotted. So before you contact a referee about a bad host that is putting everyone on a least 3 bars, think logically. The referee is going to come in and see the host is putting everyone on 3 bars and make us play on it anyway, you are just wasting the referee's time.

Staff Abuse
When a referee is in a lobby, never give the referee abuse. If you start giving the referee abuse for any reason, then the referee will more than likely submit a staff abuse ticket. If you feel the referee made the wrong call, submit a ticket with your case and proof to go along side it. The user(s) that caused the staff abuse and the leader of the team will more than likely be banned.

Anom · 5 Apr 2010, 1:53 PM EDT

Guide To Submitting Tickets!!

One of the most frustrating things for users are teams that dispute, and dispute on purpose for that matter. This guide is built to help you get your dispute resolved as soon as possible!

So how do I get my dispute resolved faster?

The first step of this is making sure that your ticket has three things.

It has been submitted to the correct Arena/Category.
Valid proof if your situation calls for it.
Has a valid match ID when Appropriate.

Number 1.

We are going to go into much more detail about submitting your ticket to the correct Arena and Category to make sure you ticket is not closed without being helped.

In order to submit your ticket to the correct arena we need to ask ourselves a common question. And that is do I have common sense? If you said yes, you will do this part just fine and have zero problems in doing so. If you answered no, I'm sorry but I don't know what to tell you.

The correct arena is simply the arena in which you need help on. For example, if you are playing on the MW2 arena for Xbox 360, you would just simply select Modern Warfare 2. The only time that you do not need to select a game arena is when you have forum issues. In this case you need to select Forums and Moderators and this will get your ticket to the forum managers.

Selecting the Correct Category

Alright guys and gals this is where we get down to business.

I have put these into categories and different posts to make sure that you are finding exactly what you are looking for to answer your ticket problems.

For Match and Dispute issues:

Account Problems

If you didn't find your question above. Please view The Ultimate Guide of Help

Number 2.

If you are unclear of what Valid proof is I suggest you check out the Ultimate Guide of Help!

Anom · 5 Apr 2010, 1:53 PM EDT

Forums-Information and Guide

Introduction

The forums are a fun place for the community to relax after a hard day of playing matches, and also a place to engage in interesting discussions with others. On our MW2 forums, we have a great deal of depth. As one of the most active forums, it's our decision to allow the community to post threads that do not relate to Modern Warfare 2, and engage in more free style discussions. However, we do have some rules that we like you to follow in order to continue keeping it as such a friendly environment. We also have some information that has been gathered to make you make the most of your posting experience.

Rules

Ah yes, the rules. The rules are the glue that hold our forums together. They lay down a guideline for keeping the discussion clean and uncluttered. To access the rules, look for the gray menu bar at the top of the screen that starts with Home, My GB, and then the different platforms. If you look all the way to the right, you will see Forums. Hover over this, and then if you scroll down you will see one that says "Forum Rules". Click that. Make sure you check over these. You need to know where to find the rules, but just in case you want to check them right now, click here.

Infraction System

On GB, we use an infraction system as a warning whenever you break the rules. You can read the specifics on the rules page, but please note that infractions are warnings. Nothing bad will happen until you accumulate a certain amount of infractions. These infractions are administered by moderators.

Forum Moderator

Forum moderators patrol the forums and engage in discussion with everyone. However, when they see something break the rules, they are obliged to issue an infraction (or in minor cases, they may just give a PM warning). This is their job. Trust me, they don't like being the big, mean, infraction-issuing machine. But someone has to keep the forums clean. Note that there are two types of moderators: regular, and combo. Regular moderators have as their only duty the job to moderate the forums. Combo moderators may also hold another position on the website such as Administrator or Human Resources.

Reporting a Post

If you see a post that violates the forum rules, you can report the post. If you look below the users avatar (usually on the left, but it may be elsewhere depending on your settings) you should see a small red button that looks like this:

Click this button, and give a brief description of the problem, and then click "Send Report". A ticket will be issued, and as soon as a moderator sees it, it will be handled. You can check the status of this ticket just like any other ticket.

If You Are Infracted

Please do not take it personally, moderators are only doing their jobs. You can feel free to request more information from the moderator that issued the infraction. However, please keep your tone civil as staff abuse is NOT tolerated. If you feel that you are being harassed or mistreated, you may use Forum Live Support, or if that is unavailable, submit a ticket to the appropriate category.

Forum Live Support

If you would like to speak to a Forum Manager (moderator's bosses), you can use Forum Live Support. To access it, look at the Forums menu on the gray menu bar at the top of your screen. Then go down to Forum Staff. Look in the top right hand corner of the screen on that page, and click the button that looks like:

If no forum manager is available, you can submit a ticket to the forums/moderator's arena.

Avatars

Avatars are the little graphical images that appear below a person's name on the forums. To change your avatar, you can go to the Forums menu in the gray menu bar at the top of your screen, and then go down to "Edit Avatar". There, you will find a number of pre made avatars available for you use. Alternately, you may upload one for your use. Note that the maximum size of an avatar is 80x80 pixels, or 29.3KB, whichever is smaller. Also note that the staff avatar is only allowed to be used by staff members.

Signatures

Signatures are added to the bottom of your posts whenever you post. You can make your signature include whatever text and images you want (within the forum rules). However, make sure your image fits within our size restrictions, found on the forum rules page. To edit your signature, go to the Forums menu on the gray menu bar at the top of the screen. From there, go down to "Edit Signature". Note that when you update your signature, all previous posts you made will have the signature updated in them as well. Some people use their signature to express their interests, skills, or graphical talent, while others contain links to threads that they are proud of. And some contain favorite quotes.

Reputation

For more in-depth information, I recommend visiting the Understanding Reputation thread. Reputation is our system that is here to help you judge at a glance how someone is perceived by the community. These are the little green/red bars below someones avatar. The more green bars, the greater that person's reputation. The more red, the worse. There's also a white "neutral" reputation. We highly encourage you to be constantly giving our reputation, both positive and negative as you see fit. However, asking for people to give you reputation is not allowed and can result in an infraction. To give someone reputation, look below their avatar for the button that looks like this:

Click that. It will pop up a menu asking you whether you approve or disapprove of the post, and there's a space to leave a small comment that only the poster can see. Tip-if you're having trouble getting the rep menu to come up, you can right click their button and then select "Open in New Tab/Window".

Thread Subscriptions

Quote:

Originally Posted by Auxilio_ab_alto

A feature many of you may not know about is the thread subscription feature. Often times you will come across threads that you may want to refer to later. A good way to keep track of these is by adding a subscription. To do this, simply go to Thread Tools, and then click "Subscribe To This Thread".

In this image, you can also see my moderator tools. You obviously won't have access to those.

From there, a screen will pop-up asking you if you'd like to receive email notifications. There are four options:

No Email Updates
Instant Email Updates
Daily Email Updates
Weekly Email Updates

These options can be used to let you know if someone has responded to the thread. I prefer no email updates, since I already receive a lot of email. It's up to you. There's also an option to select which folder to save the subscription in. This can be handy if you subscribe to a lot of threads and want to organize them into different categories.
To view your subscriptions in a layout similar to a forum (organizable by last response, post date, etc), you can view your forum subscriptions. To do this, go to the Forums Menu and then go down to your User CP. On the left side, select "List Subscriptions". From here, you can create and jump to different folders, and sort your subscriptions by different criteria by clicking on that criteria at the top.

Thread Ratings

A feature we don't see used very often, we'd like to see it become more popular. When viewing a thread, there is a menu at the top right. It reads Thread Tools, Search this Thread, Rate Thread, Display Modes. Select "Rate Thread" and then give the thread a rating from one to five. Five is the best, one is the worst. This provides some feedback to the the poster on what people think of their thread, as well as allowing others to quickly find an interesting thread.

User CP

To access your User Preferences/User CP, go to the Forums menu on the gray menu bar, and then go down to where it says "User Preferences/User CP" and click on that. There you will see any infractions you have, as well as links on the left for options, subscriptions, avatar and signature, etc.

BB Code/ vB Code
The forums have been designed to parse a certain type of code that allows you to do some interesting things with your posts. You can add a Youtube video to your post, change the color of your font, post a link, and many more things using this code. To see all the options, please visit this link.

Post Count
Everyone on the forums has a post count, displayed below their avatar, that tells how many posts they have made in our forums. Posts made in the Recruiting section of the forums do not count toward this number. Also, some people ask why their post count goes down. If you post in a thread, and then that thread or post gets removed, that post will no longer count towards your numbers.

Anom · 5 Apr 2010, 1:56 PM EDT

FAQ

All questions that the users ask will go here, and be answered here.

Quote:

Originally Posted by .Sky.

How do you delete a locked team?

You can't, you'll have to wait for it to get unlocked and then disband it.

Quote:

Originally Posted by -Syndicate

I'm playing singles and it's my host. I get up 3-0 in Search and then he "disconnects due to a transmission error." What does this mean/what do we do?

It basically means that your opponent dropped his connection, pulled the plug or dash boarded it you could call it. If it happens, then your opponent would forfeit that map.

Anom · 5 Apr 2010, 2:12 PM EDT

Updates

4/6/10 -Added a section about post counts to the "Forum" post.
4/7/10 -Added a section about how to change leadership of your team.
4/10/10 -Added a FAQ section above.
4/13/10 -Answered a question in the FAQ about how to obtain proof.
4/13/10 -Answered some GB Rank/Experience points questions in the top FAQ.
4/16/2010 -Added the PCL Q&A thread.
4/17/2010 -Added "How to improve your chances of getting a referee"
4/18/2010- Added section at the beginning on how to play a match for the new users of GB.
5/10/2010 -Added Mason's Capture Card Guide link
10/31/2010- Added Guide to Submitting Tickets

aBoB-LeGenD · 5 Apr 2010, 11:25 PM EDT

Great job. Hands down the best thread ever.

Auxilio_ab_alto · 5 Apr 2010, 11:29 PM EDT

Quote:

Originally Posted by Monster-x-Blitz

Great job. Hands down the best thread ever.

It's not done yet. You guys can't see it, but above your post are about 10 deleted posts that are empty. When we have more to write, we'll undelete them. We'll be able to keep adding content so that this is the place to go if you have questions. Make sure you check back for updates!

antony_correia11 · 6 Apr 2010, 6:47 AM EDT

Wow, amazing thread. +rep for you

CAxVIPER · 6 Apr 2010, 12:51 PM EDT

Good job anomaly there was stuff added since last night.

PHOBIAbAe2005k · 6 Apr 2010, 1:21 PM EDT

lolol please post some more :) :)

Wow if it wasnt for anoms name i would have said well done mason!!!

Rye · 6 Apr 2010, 1:43 PM EDT

Outstanding thread, i can already tell the new Customer Service Department is going to be an amazing addition to GB.

5 Apr 2010, 1:52 PM EDT	#1
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	Ultimate Guide of Help! The MW2 QnA Thread! (Updated 2/1/2011 Ultimate Guide of Help The MW2 QnA Thread Most if not all of this information can also be found by using the GB Help Center: Click to view GB help Center Hello Modern Warfare 2 Community! Welcome to the Ultimate Guide of Help which has been designed to help out all of the users of this site with their everyday questions. This thread is for long time users, as well as users who are just coming onto GameBattles for the first time. We will be updating this thread with information as it comes out to help everyone have the most up-to-date information on their hands. As you see the date change in the thread title you can come back into the thread and find what is new. Anytime there is new information we will place this information in an easy to find manor by having tons of ********** by it so that you can see it quickly! To quickly search this thread for answers, I suggest using the search feature by pressing ctrl+f (command +f for Macs) and typing in a key word that you are looking for! At the same time, as we want to improve our customer service we will have this thread ALWAYS open for questions. A quick bit about rules for this thread. You may ask questions, however if you need help about a current match, a question about a ticket, or question about a dispute this is not the place to do so. Also, before you ask a question we suggest that you read through the thread and see if someone has already asked your question. This is going to be used for open ended GB and situation questions ONLY! We will remove your posts if it does not meet this without an answer. Quote: If you are in need of help you may use the MW2 Live Support by going here: Modern Warfare 2 Live Support Here are some helpful links for you to use as a resource. These were provided by the GB Moderator: -Syndicate Important Links There have been many threads that the poster could have found the answer themselves if they knew were to go, here you will find many important links. Live Support Guide Live Support Guide 2 FPS Freek Review Understanding Reputation Hosting Rules Credit Explanation - Prices vary Capture Card Help Thread Capture Card Guide Users Guide To The Forums Another Users Guide To The Forums Guide To Purchasing A Gaming TV Headset Guide Headset Guide - VERY In-depth Guide To Competitive Gaming Forum Rules Forum Live Support Call of Duty: Modern Warfare 2 (360) Staff Live Support Quote: FAQ This will be constantly updated as needed. I want to volunteer to help GameBattles/ apply for staff, how can I do this? - Please go here. We are always hiring new staff who meet the qualifications and are interested. I read the above threads but can’t find what I need, what now? - Well, you can visit this thread and if that doesn’t help, please post a reply! There are many resources available on GB to help you find the information you need. Sometimes, all it takes is being shown where to look. I know of/have posted a thread that can contribute to this thread, what can I do? - Please feel free to send me a PM and I'll be sure to include it! Who can do the 10th Prestige glitch? - Boosting/glitching is prohibited on GameBattles and all related thread will be deleted. Any type of glitching or cheating involving in-game mechanics is not allowed by Gamebattles, whether it directly affects GB play or not. Cheating is cheating. What Gun/Perk/Equipment is the best? - It's really just personal preference but here some threads that can help you: Assault Rifles M16 vs. Famas Semtex or Frag? Ninja or Sitrep? How long will my dispute last? - We answer tickets in the order they are received in the system, in order to stay fair. Although times have ranged from ten minutes to a week, we generally try to keep in them in the area of 2-3 days. Please do not message us to skip to your ticket, as this is a waste of time. As of 4/5/2010, we've received on average 2000 tickets per day since the beginning of the month. What does it mean when it says Revised (Awaiting Corrected Scores) on the status of my match - Matches become revised when a match is disputed and one team decides to click "Change Reported Score", but they don't change the score. Think of it as still a dispute. If you send in valid proof of the win, your team will be awarded the win. I want to make people signatures or other graphics, can I post here? - No, please use the Graphics Section located here. We do this to keep our forums more oriented towards discussion. My team is recruiting/I need a team, where do I post? - You can post in the Recruiting Section. Please do not post for recruiting in any other section of the MW2 forums. Where can I find the answers to PCL questions? The PCL Q&A can be found here Are ReadyUpServer's allowed to be used to host matches? -MLG and GB are undecided on what the ruling is as of now, more information will be released later. For now, try not to use them. How do I obtain proof? For many people, a digital camera works fine. However, there are some situations in which a video is preferable to pictures. Digital cameras can take videos these days. Also, many newer TV's have a freeze frame feature that allows you to "pause" the screen while you take a picture. Other ways of taking proof are to buy a capture card, use a digital video camera, or a web cam. When do GB Ranks Update They update at 3am EST. What is the formula for calculating how many experience points I get from a match?** We like to keep that formula a secret. But in general, the higher ranked your opponent's team, the more experience you will gain if you win and the less you'll lose if you lose the match. Last edited by Wardy...; 16 Sep 2010 at 5:21 PM EDT.

5 Apr 2010, 1:52 PM EDT	#2
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	Before you view this thread and feel like this information is not important as you are a GB "All Star" and know ALL the rules, just note that policies and procedures do change, and this is why we post this information... to help you. This section has been added for brand new users, if you already know how to play a match continue on to the next yellow section!* How To Play A Match On GameBattles.com To play a match. I highly suggest checking out the rules page of the game you are trying to play on as you need to make sure you know the rules of the game from top to bottom! Secondly, at this point and time I am assuming that you have already created a team and have enough eligible players to play in the ladder you are wanting to play on. If this is not the case and you don't know how to create a team Click Here or invite players Click Here. Now we are ready to get a match going. From your team page you have a few different ways of getting a match. The simplest way to do so is by using the match finder. On your team page you will have a button that says "Find a Match" (You can ctrl+f to use the find feature if you can't find it on your page). Quote: When the match finder is brought up for you, you may see tons of matches on this page, just a few, or possibly none. It will depend on what game you are playing on and the activity of that ladder. If there are matches I would suggest looking through them to see if there are any that you would like to accept per the settings they have selected (this is a complicated part of this process). On each challenge that is on the match finder, the user is able to select certain settings based on the game. You are able to see these by hovering over the "Details" section of each challenge. Read through these to find what you like to play. If you do not like any of these challenges, you can create your own challenge by simply selecting the "Create a challenge on match finder" link. You will be given the options of the ladder, date, and time of the match you are wanting to post. Make sure all of your players are able to play at the selected time before you post it though! Now depending on what you did from above. You will either have a match accepted, or one in waiting to be accepted. So we will just continue on from the point that the match was accepted. When a match is accepted it will show up on your team page in the Upcoming and Recent matches window of your team. You will notice a magnifying glass next to each match you have played or are scheduled to play. When you click this magnifying glass it will bring up the appropriate challenge and settings for you to play on! Now we are at the juicy part. Playing the match! [QUOTE]In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on. Now we are at the juicy part. Playing the match! Quote: In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on. If you are going to be the ones hosting the match. You will need to set up a lobby in the game you are playing with the appropriate settings and rules to be played on according to the game rules and challenge rules. In order to get them into the game all you will need to do is add the players from your opponents team to your friends list and invite them to the game. In order to see their roster all you have to do is click on their team name and it will bring up their page! If you are not the ones hosting the match, the other team will be sending you a friend request and or game invite to the lobby that they have hosted. At this point you are set to go and ready to play! You will need to wait for both teams to say they are ready to play the match before starting! And like I said, it is very important to read the rules of the game before even going into getting a match. How to Report a Match Correctly Quote: First of all, you may only report that your team WON if your team won the majority of the maps. To further clarify this important fact, if the opposing team left before the match finished or did not show up, you CANNOT report the win for your team whatsoever. Instead, when you go to report the match, there is a “Match Did Not Finish” Button. The "Match Did Not Finish" button is used for all matches that did not reach completion. In this case you will click this button which will put the match into a disputed status. At that point, you will submit your proof to the category of Match: Opponent Left Mid Match or Match: Opponent Didn’t Show. Quote: Now, if the match does finish, and you won the match, what this means to us is that your team has COMPLETED and WON the majority of the maps in the match. If this happens, then absolutely report the match as a victory for your team. If the match results in a dispute, submit a ticket to the category of Match: Score Dispute and we’ll take care of it for you. Always be sure to include the proof that you won![ Also – and this is very important - if you play a match on GameBattles and the other team wins the match but they cheated/glitched etc., DO NOT report the win for your team. Instead, report the win for their team and submit proof that the opposing team has cheated, and we will absolutely give your team the win if you are able to provide valid proof. I have to repeat, DO NOT report the match as a win for your team if your team did not win the maps, even if the opposing team cheated. Again, if you report a match as a win that you did not win or a match that did not finish completely, this is not allowed and could be considered Disputing On Purpose. This is not tolerated as stated in our Dispute Policy. Important Info: You should know that Admins can always, always reverse a match and give your team the win if needed. If you are able to provide proper proof, an Admin will certainly reverse the outcome of the match to give you the win. There is one last piece of advice that I’d like to offer you. When creating a new ticket, it is absolutely mandatory and necessary that you read the description of the category and make sure you submit your ticket to the appropriate category. Failure to submit your ticket to the appropriate category will result in your ticket being closed and you not receiving the fastest possible response. Last edited by Auxilio_ab_alto; 5 Apr 2010 at 9:41 PM EDT.

5 Apr 2010, 1:52 PM EDT	#3
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	Before you view this thread and feel like this information is not important as you are a GB "All Star" and know ALL the rules, just note that policies and procedures do change, and this is why we post this information... to help you. This section has been added for brand new users, if you already know how to play a match continue on to the next yellow section!* How To Play A Match On GameBattles.com To play a match. I highly suggest checking out the rules page of the game you are trying to play on as you need to make sure you know the rules of the game from top to bottom! Secondly, at this point and time I am assuming that you have already created a team and have enough eligible players to play in the ladder you are wanting to play on. If this is not the case and you don't know how to create a team Click Here or invite players Click Here. Now we are ready to get a match going. From your team page you have a few different ways of getting a match. The simplest way to do so is by using the match finder. On your team page you will have a button that says "Find a Match" (You can ctrl+f to use the find feature if you can't find it on your page). Quote: When the match finder is brought up for you, you may see tons of matches on this page, just a few, or possibly none. It will depend on what game you are playing on and the activity of that ladder. If there are matches I would suggest looking through them to see if there are any that you would like to accept per the settings they have selected (this is a complicated part of this process). On each challenge that is on the match finder, the user is able to select certain settings based on the game. You are able to see these by hovering over the "Details" section of each challenge. Read through these to find what you like to play. If you do not like any of these challenges, you can create your own challenge by simply selecting the "Create a challenge on match finder" link. You will be given the options of the ladder, date, and time of the match you are wanting to post. Make sure all of your players are able to play at the selected time before you post it though! Now depending on what you did from above. You will either have a match accepted, or one in waiting to be accepted. So we will just continue on from the point that the match was accepted. When a match is accepted it will show up on your team page in the Upcoming and Recent matches window of your team. You will notice a magnifying glass next to each match you have played or are scheduled to play. When you click this magnifying glass it will bring up the appropriate challenge and settings for you to play on! Now we are at the juicy part. Playing the match! [QUOTE]In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on. Now we are at the juicy part. Playing the match! Quote: In order to play a match you will need to pay attention to the hosting rules of the game that you are playing. Some games will require the higher seeded team to host, some will be the lower, it will depend on the game that you are playing on. If you are going to be the ones hosting the match. You will need to set up a lobby in the game you are playing with the appropriate settings and rules to be played on according to the game rules and challenge rules. In order to get them into the game all you will need to do is add the players from your opponents team to your friends list and invite them to the game. In order to see their roster all you have to do is click on their team name and it will bring up their page! If you are not the ones hosting the match, the other team will be sending you a friend request and or game invite to the lobby that they have hosted. At this point you are set to go and ready to play! You will need to wait for both teams to say they are ready to play the match before starting! And like I said, it is very important to read the rules of the game before even going into getting a match. How to Report a Match! As some of you may know, there is a new match status feature. What this mean is, instead of using Live Support to get a referee in your match, you can now report your match status to one of the features listed below to get help: I/We Won - This means that you/your team has won the match. Do NOT set your status as you won if you did not win. Falsely reporting result in you receiving punishment. This will not pop up the referee queue. I/We Lost - This means that you/your team has lost the match and agree to losing. This will not pop up the referee queue. My opponent did not show up - This means that your opponent(s) have not shown up to the match. Do not set your match status as this if it is not after 15 minutes from the scheduled match time. Example: 5:00pm. You may report a no show after 5:15pm. Any no show issues after 30 minutes need be addressed via the ticket system. To do this go to My GB, New Support Ticket. Fill in your team and match ID's correctly. The category of your ticket should be "Match: Opponent Didn't Show up." Any tickets 3 hours after the scheduled match time will not be accepted. My opponent left mid match - This means your opponent(s) left during the match or in the pre-game lobby. Any Left Mid-Matches after 1hr and 30mins will not require a referee. You now must submit a ticket. To do that, go to My GB, New Support Ticket. Fill in your team and match ID's correctly. The category of your ticket should be" Match: Opponent Left Mid Match." Please provide proof of your claim. If you don't have proof because the host was dropped, please provide any proof you have of that match They are using a ringer - This means either your opponent(s) has/have a ringer playing in the match or have an ineligible gamertag on their roster. I ringer can be described as a gamertag that: Is not on the roster Has too many spaces on the roster Has a purple or orange star on the roster Has a red on the roster My opponent hosted the wrong settings - This means either: Your opponent has the rules wrong, and you are in the match now There is extreme lag in the match This needs to be during the match, it cannot be after. If you already finished the match you need to submit a ticket. To do this, go to My GB, New Support Ticket. Fill in your match and team ID's. The correct category for this issue would be "Match: Opponent Cheating or Other." All of these issues need to be current. We cannot help you with yesterday's match or a match over 1hr and 30mins. With this new feature implemented, this is an easier and simpler way to get help for your match. After reporting your match status, you should get a message within 1-45 mins of reporting your match status. However, we are not always on at all times. If you do not get a message within 45 minutes please submit your ticket with proof. We would love to help every single one of you but there just isn't enough of us. Live support will not be as active as it used to be but it will still be on at times for questions and 3 dispute issues. We hope this feature gives you a smoother way to contact us if you are in need of help. For more information about the new match status feature, please click here. Details about repoting a match correctly Quote: First of all, you may only report that your team WON if your team won the majority of the maps. To further clarify this important fact, if the opposing team left before the match finished or did not show up, you CANNOT report the win for your team whatsoever. Instead, when you go to report the match, there is a “Match Did Not Finish” Button. The "Match Did Not Finish" button is used for all matches that did not reach completion. In this case you will click this button which will put the match into a disputed status. At that point, you will submit your proof to the category of Match: Opponent Left Mid Match or Match: Opponent Didn’t Show. Quote: Now, if the match does finish, and you won the match, what this means to us is that your team has COMPLETED and WON the majority of the maps in the match. If this happens, then absolutely report the match as a victory for your team. If the match results in a dispute, submit a ticket to the category of Match: Score Dispute and we’ll take care of it for you. Always be sure to include the proof that you won![ Also – and this is very important - if you play a match on GameBattles and the other team wins the match but they cheated/glitched etc., DO NOT report the win for your team. Instead, report the win for their team and submit proof that the opposing team has cheated, and we will absolutely give your team the win if you are able to provide valid proof. I have to repeat, DO NOT report the match as a win for your team if your team did not win the maps, even if the opposing team cheated. Again, if you report a match as a win that you did not win or a match that did not finish completely, this is not allowed and could be considered Disputing On Purpose. This is not tolerated as stated in our Dispute Policy. Important Info: You should know that Admins can always, always reverse a match and give your team the win if needed. If you are able to provide proper proof, an Admin will certainly reverse the outcome of the match to give you the win. There is one last piece of advice that I’d like to offer you. When creating a new ticket, it is absolutely mandatory and necessary that you read the description of the category and make sure you submit your ticket to the appropriate category. Failure to submit your ticket to the appropriate category will result in your ticket being closed and you not receiving the fastest possible response. Last edited by Anom; 1 Feb 2011 at 2:04 AM EST.

5 Apr 2010, 1:52 PM EDT	#4
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	Team Disbands If you are the leader of your team and you use the Team Disband button, you can consider your team disbanded. The system creates a ticket that will be looked at and your team disbanded as soon as its handled. You can't submit a ticket to cancel that, as all tickets are looked at in the order received. We can't bring back disbanded teams (except in cases where there was a mistake doing a ban.) How do I check the status of my ticket, or add information to it? To check the status of your ticket, look for the menu bar at the top of the site where you see Home, My GB, and then the links for the different platforms on GB. When you hover your mouse over the "My GB" tab, it will bring a drop down menu for you that will have a few links. Click on the "My Support Tickets" button and it will take you to a page that shows all of the support tickets you have submitted. Find the ticket you wish to check the status of, and click the magnifying glass to the right of it. You can view the current status and any responses that were made. If you wish to add something to your ticket (such as a link to proof), you can add that here and then click "Create New Ticket Post". Be warned that you can only add posts to an open ticket (of course). I have a complaint about a staff member!! Referees - If during a match you feel that a referee made a wrong call or was biased towards your opponent, you MUST obey the referee and follow his/her instructions and requests. Staff abuse will NOT be tolerated. Failing to obey a referee in a match can result in your team getting locked or possibly banned. The best way to report an issue like this is to submit a ticket with the category "Arena: Staff Report" after the match. These tickets get assigned to the Head Admin so he can personally review them and make sure the correct call was made. Admins – If your team received the loss for a match that you feel your team won, or you feel that an admin did a poor job handling an issue, don’t feel like there is nothing you can do. Submit a new ticket with the category Arena: Staff Report and explain exactly what happened. Write on the top of your ticket: *ASSIGN TO HEAD ADMIN. Again, these tickets get to the Head Admin so he can personally review them and make sure the correct call was made. Note: I want to assure everyone that these issues are taken very seriously. If any staff member is found to be biased towards one team, or is helping a team on the ladder, they will be immediately removed from staff. Proof* Many users are confused about what “valid” proof is. The following is what is written in the rules regarding proof. 1. You need to show proof of winning each map/game in a match to be given the win for it. All proof must be clearly visible and show the in-game full scoreboard during the completion of that map/game. The proof must all clearly show both teams players to be considered valid. 2. We recommend all video proof should be uploaded to the GB Game Room. Picture proof can be uploaded to your GB profile. The URL link to the individual pictures/proof must be placed in a ticket. 3. For all glitching and cheating claims, the burden of proof is on the accuser. To submit a glitching or cheating claim, you must submit a ticket and include the URL link containing valid proof. 4. All conversations between users are not considered proof. This includes AIMs, emails, PMs, etc. Here are some examples of what valid proof looks like: The following video shows claymores, grenade launchers, C4 and 3x frags being used. This video is valid proof. Notice the scoreboard. http://gameroom.gamebattles.com/view/zQbeBUZGGh4.html Here are some examples of invalid proof and explanations why: Reason: The picture is not a full screen shot and doesn't show the scores of the individual players. Reason: The picture is way too small for us to be able to see anything. Reason: This is not valid proof of grenade launchers being used. There needs to be a scoreboard. Reason: This does not show any of the players names. Reason: Pictures of both teams in the lobby are not valid. Reason: This is not valid proof of a spectator because we cannot see how long the player stayed in the game. Reason: There is no one on the other team. Reason: This picture does not show the completed score. You can never assume who is going to win. Last edited by Auxilio_ab_alto; 6 Apr 2010 at 2:12 AM EDT.

5 Apr 2010, 1:53 PM EDT	#5
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	How to improve your chances of getting a referee Here are some ways to help yourself get a staff member for a in-game issue. If you report the scores the referee cannot help you. By reporting your telling us that the game has finished, so we cannot then help you. No show A referee can only help for a no show between 15 - 30 mins from the scheduled start time for a match. Begin to contact a referee through live support. Don't report the scores. If you can't get a referee between 15 - 30 mins of your scheduled match, then you need to click "The Match Did not Finish" button. It will then ask you to select a option, you need to select "The Opponent didn't show" option. Doing this, will automatically create a ticket for you so the admins can review it. In that ticket, you can also add any proof you may have of your opponents not showing. If you fail to follow the instructions I just listed, then there is a possibly that you may not get the win for the match. Left Mid Match Scenario 1: Your opponent left during the middle of the match. If your opponent leaves before the match has completed, you need to get a referee to prove the this. Contact live support and let the referee know that your opponent left mid match and tell the referee which map your opponent left on. The referee will then contact your opponents and try to get a response from them. The referee will only wait 5 minutes. After the 5 minutes is up, the referee will instruct you to click "The Match Did Not Finish" button, then select the"Opponent dropped mid match" option. As always, in the ticket you submitted added any proof of the situation you may have. Scenario 2: You are called into the lobby because the other team claimed you left mid match. If you are contacted by a referee stating your opponent stated that you left during the middle of the match, then I strongly recommend follow the referee's instructions. If you did leave during the middle of the match, then the referee will simply get the match started and leave. If you claim the match was already over, then the referee will tell both teams to submit a ticket with their proof and the admin will make the final call. If you won the match but you have no proof, I would strongly suggest you replay the match and take proof. If you don't, then you will more than likely have a dispute on your team page until one team decides to forfeit. Ringer Issue Always check the roster before playing any team. If you check the roster first and your opponents have an ineligible player in the game, let them know that they need to swap the player out for someone that is eligible, or they can play one man down (except for TDM). If they fail to do so then begin to contact a referee. When on Live support, give as much detail as possible. Be sure to include the gamertag which is invalid on that roster and explain to the referee what the issue is in the lobby. So for example, you realize a ringer is playing in your match on the other team, as soon as you spot it you must submit your ticket. Make sure you get proof if the ringer. Then contact a referee as this is the best moment to show someone is using a ringer, if the ref comes in and see's the player playing, the opposing team will forfeit the maps they played on. If you cant contact a referee, the play the map out, ask the player to leave and continue the match. Always play the match out if you can then report the scores correctly at the end of the match as per the rules. Once the match is completed you can upload your proof of him playing and submit it in a new post in your ticket. Connection issues If you and your opponents cannot connect to each other the match must be canceled. You can not have a third party host the match. This will render any proof taken invalid. You need to be aware for people who claim they cannot connect to you and when you ask them to invite you, they close the lobby so the invite they sent you disappears. That is not being able to connect and you must try to contact a referee. On live support state that, your opponent claims he cannot connect to you and that when you go to accept a game invite from him he closes the lobby so the invite disappears. The referee will then attempt to deal with the issue and get both teams in a lobby. If both players can't connect then the match will be canceled. Settings Issue If a referee enters a lobby for a settings issue, it is their duty to try and have the match played. One of the goals on Gamebattles is that we want matches to be played, and we do not want to be giving wins based on technicalities. If no ref is called in follow the rules page and report the scores correctly, then submit your ticket with your proof. The following situations apply for when a referee is in the lobby: Situation 1. Hosting team has the rules wrong and the map is played out without anyone complaining from the other team. Scores will stand. Situation 2. Hosting team has the rules wrong and is losing and ended the game. This is a forfeit for the HOSTING TEAM. Situation 3. Hosting team has the rules wrong and the other team asks for the match to be ended. Map will be replayed. Please remember, at Gamebattles we want matches to be played and we do not want to be giving wins based on technicalities. So if you see a referee use any of these calls please be aware that they are not to go by the rules you see on the staff page, they have their own handbook they follow. Lag Issues If a team is complaining that the hosts connection is not suitable, and can't agree on what happened during the lag test, or who should host, the best thing to do is contact a referee. Go to live support and request a referee for your lag issues. The referee will come into the lobby and be able to help find a suitable host. A suitable host is defined as a host that keeps everyone on 3 bars or more. But on the other hand it is not hard to spot when users try to trick people by lagging their own connection. This is easily spotted. So before you contact a referee about a bad host that is putting everyone on a least 3 bars, think logically. The referee is going to come in and see the host is putting everyone on 3 bars and make us play on it anyway, you are just wasting the referee's time. Staff Abuse When a referee is in a lobby, never give the referee abuse. If you start giving the referee abuse for any reason, then the referee will more than likely submit a staff abuse ticket. If you feel the referee made the wrong call, submit a ticket with your case and proof to go along side it. The user(s) that caused the staff abuse and the leader of the team will more than likely be banned. __________________ College sports writer @ TheShorthorn / FW Star-Telegram Follow me on Twitter @Whatsupanom Last edited by lizard123; 17 Apr 2010 at 7:16 AM EDT.

Video

News

Forums

Community

MLG Store

Support

About MLG

Connect with MLG

5 Apr 2010, 1:56 PM EDT	#8
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	FAQ All questions that the users ask will go here, and be answered here. Quote: Originally Posted by .Sky. How do you delete a locked team? You can't, you'll have to wait for it to get unlocked and then disband it. Quote: Originally Posted by -Syndicate I'm playing singles and it's my host. I get up 3-0 in Search and then he "disconnects due to a transmission error." What does this mean/what do we do? It basically means that your opponent dropped his connection, pulled the plug or dash boarded it you could call it. If it happens, then your opponent would forfeit that map. __________________ College sports writer @ TheShorthorn / FW Star-Telegram Follow me on Twitter @Whatsupanom Last edited by lizard123; 12 Apr 2010 at 7:09 AM EDT.

5 Apr 2010, 2:12 PM EDT	#9
Anom Customer Support Supervisor Premium Member Join Date: Mar 2007 Location: Fort Worth, Texas Posts: 5,488	Updates 4/6/10 -Added a section about post counts to the "Forum" post. 4/7/10 -Added a section about how to change leadership of your team. 4/10/10 -Added a FAQ section above. 4/13/10 -Answered a question in the FAQ about how to obtain proof. 4/13/10 -Answered some GB Rank/Experience points questions in the top FAQ. 4/16/2010 -Added the PCL Q&A thread. 4/17/2010 -Added "How to improve your chances of getting a referee" 4/18/2010- Added section at the beginning on how to play a match for the new users of GB. 5/10/2010 -Added Mason's Capture Card Guide link 10/31/2010- Added Guide to Submitting Tickets Last edited by Auxilio_ab_alto; 10 May 2010 at 1:53 AM EDT.

5 Apr 2010, 11:25 PM EDT	#10
aBoB-LeGenD Star in the Making Join Date: Dec 2008 Location: Jersey Posts: 1,648	Great job. Hands down the best thread ever. __________________ GT: aBoB x LeGenD

5 Apr 2010, 11:29 PM EDT	#11
Auxilio_ab_alto Grandmaster Join Date: Sep 2006 Location: Fort Worth, Texas Posts: 10,207	Quote: Originally Posted by Monster-x-Blitz Great job. Hands down the best thread ever. It's not done yet. You guys can't see it, but above your post are about 10 deleted posts that are empty. When we have more to write, we'll undelete them. We'll be able to keep adding content so that this is the place to go if you have questions. Make sure you check back for updates! __________________ My Headset Review Thread Best Computers for your $$$ Sound in Digital Media Follow me on Twitter for headset info! Message me for info on headsets!

6 Apr 2010, 6:47 AM EDT	#12
antony_correia11 Forum Virtuoso Join Date: May 2008 Posts: 5,916	Wow, amazing thread. +rep for you

6 Apr 2010, 12:51 PM EDT	#13
CAxVIPER Banned 4 Life Join Date: May 2008 Location: Bay Area, California Posts: 9,079	Good job anomaly there was stuff added since last night.

6 Apr 2010, 1:21 PM EDT	#14
PHOBIAbAe2005k Postin' Ain't Easy Premium Member Join Date: Nov 2006 Location: Steel City, ENGLAND Posts: 2,599	lolol please post some more :) :) Wow if it wasnt for anoms name i would have said well done mason!!! __________________ PHOBIA bAe2005k If you plus rep me, let me know! Quote: Originally Posted by GB.Mikeyyy I always go positive on Scrapyard im T1 slayer Thread Closed

6 Apr 2010, 1:43 PM EDT	#15
Rye Grandmaster Join Date: Oct 2008 Posts: 12,650	Outstanding thread, i can already tell the new Customer Service Department is going to be an amazing addition to GB. __________________

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode